Return Policy

Last updated: 15th September 2026

We want you to love your Rootd Remedies products. Because our items are handcrafted, natural, and made in small batches, our return policy is designed with both product integrity and your satisfaction in mind.

1. Eligibility for Returns

We accept returns or exchanges only in the following cases:

  • You received a damaged or defective product
  • You received the wrong item (different from what you ordered)
  • The product was not delivered in sealed/original condition

Due to the nature of skincare products, we cannot accept returns or exchanges for:

  • Products that have been opened, used, or have a broken seal (for hygiene and safety reasons)
  • Change of mind after the product has been delivered and unsealed
  • Products damaged due to misuse or improper storage after delivery

2. Return Window

If you've received a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and a photo/video of the issue.

3. How to Request a Return

To start a return or exchange:

  1. Message us at [Insert Email/WhatsApp Number] with your order number
  2. Share a clear photo or short video showing the issue
  3. Our team will review your request and respond within 1–2 business days

4. Approved Returns

If your return is approved, we'll arrange for the item to be picked up or ask you to send it back, and provide a replacement, exchange, or refund based on the situation. Refunds for COD orders are processed via bank transfer or store credit, as agreed with our team.

5. Refund Timeline

Once a return is received and inspected, approved refunds are processed within 5–7 business days.

6. Non-Returnable Items

Bundles, sale items, and promotional/gift-with-purchase items may not be eligible for return unless received damaged or defective — this will be noted on the product page if applicable.

7. Questions

If you're unsure whether your item qualifies for a return, reach out to us at rootdremedies.com/+923350200032 before sending anything back — we're happy to help sort it out.