Privacy Policy

Last updated: 15th September 2026

At Rootd Remedies "We", accessible at rootdremedies.com, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you visit our store or place an order, we may collect:

Contact information: name, phone number, delivery address, and email (if provided)
Order information: products purchased, order value, and order history
Device information: browser type, IP address, and how you interact with our website (via cookies and analytics tools)
Communication data: messages you send us via WhatsApp, Instagram, email, or our website contact form

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders, including Cash on Delivery (COD) orders
Communicate with you about your order status, delivery, or support requests
Improve our website, products, and customer experience
Send you promotional updates, offers, or new product announcements (only if you've opted in)
Detect and prevent fraudulent or fake orders

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share limited information with:

Courier/delivery partners, to fulfill and deliver your order
Payment processors, if you pay via methods other than COD
Service providers who help us run our store (e.g., Shopify, marketing/analytics tools), who are bound to handle your data securely
Legal authorities, only if required by law

4. Cookies

Our website uses cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not work as intended.

5. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You can contact us at any time to:

Ask what personal information we hold about you
Request corrections to your information
Request that we delete your information (subject to legal/record-keeping requirements)